We know technical issues can be frustrating. This guide covers the most common issues and how you can try to get things working again.
Before diving into specific issues, try these quick steps:
Make sure you’re connected to the internet (Wi-Fi or cellular)
Close and reopen the FitMama app
Update the app to the latest version
Restart your device
If you’re on Android, also try clearing local data:
Go to Settings > Apps > FitMama > Storage
Tap Clear Cache and Clear Data
Then uninstall and reinstall the app
If the app gets stuck loading or freezes:
Force close the app and reopen it
Check for available app updates
Restart your device
(Android) Clear cache/data and reinstall the app
If the issue continues, it may be a temporary service issue, please try again later.
A blank screen can sometimes happen due to a temporary glitch.
Try the following:
Closing and reopening the app
Checking your internet connection
Restarting your phone
(Android) Clear cache/data and reinstall the app
If the issue continues, it may be a temporary service issue, please try again later.
If workouts won’t start or keep buffering:
Make sure you have a strong internet connection
Try switching between Wi-Fi and cellular data
Close other apps that may be using bandwidth
Streaming issues are often related to connection strength.
If you believe you have an active subscription but can’t access content:
Go to the paywall
Tap Restore Purchase
Make sure you’re logged in with the same Apple ID, Google account, or email used to subscribe
For more details, see How to Restore Your Purchase.
Some issues can occur if your device or operating system is outdated.
Check that your device meets the app’s minimum requirements
Update your OS if possible
If none of the above steps worked, please contact us and include:
A brief description of the issue
The device you’re using (iPhone, Android, or web)
The app version (if available)
