If you’ve already subscribed but can’t access premium content, restoring your purchase usually solves the issue. This article explains when restoring works and what to check first.
You may need to restore your purchase if:
You switched or upgraded devices
The app was reinstalled
Your subscription isn’t showing as active
You temporarily lost access to premium content
👉 Restoring your purchase does not create a new charge.
Your subscription is linked differently depending on where you subscribed:
Apple & Android > linked to your App Store / Google account
Web > linked to the email used at checkout
To avoid issues, make sure you are:
Logged into the correct App Store or Google account
Logged into the correct FitMama account before restoring
Open the FitMama app
Log in to the FitMama account you want access on
Navigate to the subscription paywall
Tap Restore Purchase
Wait a few seconds for confirmation
If an active subscription is found, access will be restored automatically.
If you subscribed through Apple App Store:
Make sure you’re signed into the same Apple ID used to subscribe
Open the FitMama app and tap Restore Purchase
Apple will verify your subscription and restore access
⚠ If you’re logged into a different FitMama account than the one you originally used, access will be restored to the currently logged-in account.
If you subscribed through Google Play Store:
Make sure you’re signed into the same Google account used to subscribe
Tap Restore Purchase on the paywall
Google Play will sync your active subscription
⚠ As with iOS, restoring applies to the currently logged-in FitMama account.
If you subscribed on the web:
Your subscription is linked to the email used at checkout
Log in using that same email to restore access automatically
If access isn’t restored:
Open Profile > Settings > Manage Subscription
Request a secure link
We’ll email you a link to manage or restore your subscription
⚠ If you’re logged into a different FitMama account, the subscription will not appear until you log in with the original purchase email.
If restoring didn’t work, please check:
You’re logged into the correct Apple ID, Google account, or email
Your subscription is still active
Your original receipt or confirmation email
Then contact us and include:
The email used to sign up
Where you subscribed (Apple, Android, or Web)
