The app won't load or freezes

Learn how to resolve issues if the app won't open, loads slowly, or becomes unresponsive.

If the app is slow to load or becomes unresponsive:

  1. Close the FitMama app completely.

  2. Reopen the app.

  3. Restart your device.

  4. Check your internet connection.

  5. Update the app to the latest version.

  6. On Android, clear cache or app data.

  7. On the Web, clear cache and cookies.

  8. If needed, uninstall and reinstall the app, then log back into your account.

Your account information, workouts, and subscription will not be lost when reinstalling the app.

If the issue continues, contact our support team.