Videos won't play

Fix common issues that may prevent workout videos from loading or playing.

If workout videos aren't playing, try these troubleshooting steps:

  1. Make sure you have a stable internet connection.

  2. Close and reopen the FitMama app.

  3. Restart your device.

  4. Check that you're using the latest version of the app.

  5. Try another workout to see if the issue is specific to one video.

If videos still won't play, contact our support team with:

  • The email address associated with your FitMama account

  • Your device model

  • Operating system version

  • App version

  • A screenshot or screen recording of the issue, if possible