Login Issues

We know login issues can be frustrating. This guide walks through the most common reasons you might be having trouble logging into FitMama and how to fix them.

First: A Quick Check

Before trying anything else, make sure:

• You’re using the same email or sign-in method you used when creating your account

• Your internet connection is stable

• The app is updated to the latest version

I Forgot My Password

If you signed up with an email:

1. Go to the FitMama login screen

2. Tap Forgot Password

3. Enter the email you used to sign up

4. We’ll send you a password reset link via email

5. Check your inbox (and spam folder) for the reset email

6. Follow the link to create a new password

7. Once reset, return to the app and log in.

I See a Blank Screen or the App Won’t Load

Try the following:

• Close and reopen the app

• Check for app updates

• Restart your device

• Make sure your operating system is up to date

If the issue continues, it may be a temporary technical issue.

Still Need Help?

If you’re still unable to log in, please contact us and include:

• The email you used to sign up

• The device you’re using